**Position:** Assistant Restaurant Manager **Department:** Restaurant Operations **Reports To:** Restaurant Manager / General Manager **Location:** Burma Burma Restaurant \& Tea Room, Tower C, DLF Cyber Hub, Shop No \- 6 Ground Floor, DLF Cyber City, DLF Phase 3, Gurugram, Haryana\-122002 **ABOUT THE BRAND** Burma Burma Restaurant \& Tea Room is a contemporary Burmese restaurant brand known for its authentic Burmese cuisine, warm hospitality, distinctive interiors, and curated tea experiences. We are committed to delivering memorable guest experiences while maintaining high standards of food quality, service, and operational excellence. **ROLE PVERVIEW** We are looking for a passionate, guest\-focused, and result\-oriented **Assistant Restaurant Manager** to support the Restaurant Manager in managing day\-to\-day restaurant operations. The role involves overseeing service operations, maintaining guest satisfaction, managing team performance, ensuring adherence to SOPs, and supporting the restaurant in achieving its business and operational targets. The ideal candidate should have strong leadership skills, excellent communication abilities, a customer\-first mindset, and a good understanding of restaurant operations. **KEY RESPONSIBILITIES** **1\. Restaurant Operations** * Assist in managing the overall day\-to\-day operations of the restaurant. * Ensure smooth opening, service, and closing procedures. * Maintain operational standards and ensure compliance with company SOPs. * Monitor restaurant floor operations and ensure efficient coordination between service, kitchen, and support teams. * Ensure proper manpower deployment during peak and non\-peak hours. * Support the Restaurant Manager in achieving operational and financial targets. **2\. Guest Experience \& Hospitality** * Ensure consistently high standards of guest service and hospitality. * Personally interact with guests and understand their feedback and requirements. * Handle guest complaints and service recovery professionally and promptly. * Ensure guests receive a warm, attentive, and memorable dining experience. * Maintain the brand's service standards and hospitality philosophy. **3\. Team Management** * Supervise, guide, and motivate the restaurant team. * Conduct daily briefings and communicate operational priorities. * Assist in training and onboarding new team members. * Monitor employee performance, grooming, attendance, and discipline. * Foster a positive, collaborative, and performance\-driven work environment. * Support team development through regular coaching and feedback. **4\. Food \& Beverage Quality** * Ensure adherence to food quality, presentation, and service standards. * Coordinate closely with the kitchen team to ensure timely and accurate order execution. * Monitor portion control, product quality, and guest feedback. * Ensure proper food safety, hygiene, and sanitation practices are followed. **5\. Sales \& Business Performance** * Assist in achieving daily, weekly, and monthly sales targets. * Monitor restaurant performance and identify opportunities to improve revenue. * Support upselling and suggestive\-selling initiatives. * Track key operational and business metrics. * Assist in implementing promotional and brand initiatives at the restaurant. **6\. Inventory \& Cost Control** * Support effective inventory management and stock control. * Monitor wastage, pilferage, and operational losses. * Ensure proper handling and storage of food, beverages, and restaurant supplies. * Assist with stock audits and inventory checks. * Follow company procedures related to cost control and procurement. **7\. Compliance \& Hygiene** * Ensure compliance with food safety, health, hygiene, and sanitation standards. * Maintain high standards of restaurant cleanliness and hygiene. * Ensure compliance with company policies and statutory requirements. * Maintain proper operational records and documentation. * Support audits and inspections as required. **8\. Administration \& Reporting** * Assist the Restaurant Manager with daily operational reports. * Monitor attendance, manpower requirements, and shift schedules. * Maintain records related to operations, guest feedback, incidents, and inventory. * Ensure effective communication between the restaurant team and management. **CANDIDATE PROFILE** **Education:** * Graduate/Diploma in Hotel Management, Hospitality, Food \& Beverage Management, or a related field preferred. **Experience:** * **5\-7 years** of experience in restaurant/hospitality operations. * Prior experience in a supervisory or team\-leadership role is preferred. * Experience with premium/casual dining, QSR, or high\-volume restaurant operations will be an advantage. **Required Skills:** * Strong leadership and team\-management skills * Excellent verbal and written communication * Guest handling and complaint\-resolution skills * Strong operational understanding * Good knowledge of food safety and hygiene practices * Sales and upselling orientation * Inventory and cost\-control awareness * Ability to work under pressure in a fast\-paced environment * Strong problem\-solving and decision\-making abilities * Good interpersonal and people\-management skills * Proficiency in basic MS Office and restaurant POS systems **Key Performance Indicators (KPIs):** * Guest satisfaction and service quality * Restaurant sales and achievement of targets * Team productivity and performance * Food \& beverage quality standards * Cost and wastage control * Inventory accuracy * SOP and hygiene compliance * Staff retention and engagement * Speed and efficiency of service * Guest feedback and complaint resolution **Personal Attributes:** **We are looking for someone who is:** * Guest\-centric and service\-oriented * Confident and approachable * Hands\-on and operationally strong * A natural team leader * Detail\-oriented and organized * Positive, energetic, and solution\-focused * Passionate about food, hospitality, and people * Willing to learn and grow with the brand **Why Join Burma Burma?** * Opportunity to work with a distinctive and growing restaurant brand. * Exposure to premium restaurant operations and hospitality standards. * Strong opportunities for learning and career growth. * A dynamic and people\-focused work environment. * Opportunity to contribute to an established brand while being part of its continued growth. Interested candidates can share their CVs at **aman.raj@burmaburma.in** Pay: ₹35,000\.00 \- ₹45,000\.00 per month Ability to commute/relocate: * Gurugram, Haryana 122002: Reliably commute or planning to relocate before starting work (Required) Education: * Diploma (Preferred) Experience: * F\&B Operations: 5 years (Preferred) Work Location: In person