Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: SRE Analyst
Position: SSE/LA
Experience: 5-10 years
Category: Software Development/Engineering
Shift: Rotational night shift
Main location: Bangalore, Chennai, Hyderabad
Position ID: J1026-0367
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 05 years of relevant experience
JD Summary
This role is for an IT Production Support Engineer responsible for ensuring the stability, availability, and performance of critical production systems. The position focuses on production support, monitoring & observability, incident management, and automation engineering, with a strong emphasis on using Ansible and scripting to eliminate manual tasks, improve operational efficiency, and build self healing solutions. The engineer will participate in 24x7 support rotations, manage incidents, perform root cause analysis, and collaborate with cross functional teams to continuously improve production operations.
Mandatory Requirements (Must Have Skills)
Production Support & Operations
. 5 7 years of experience in: Production Support Application Support Site Reliability Engineering (SRE) IT Operations
. Experience working in 24x7 support environments
. Incident, Problem, Change, and Request Management experience
Monitoring & Observability
. Hands on experience with Dynatrace
. Strong experience with Splunk
. Experience with PagerDuty
Automation & Scripting
. Experience managing Ansible Automation Platform / Ansible Tower
. Scripting proficiency in: Python Shell/Bash PowerShell
. Experience building operational automation and self healing solutions
Infrastructure & Platform Skills
. Strong Linux/Unix administration
. Working knowledge of Windows Server
. SQL querying for troubleshooting and analysis Git ServiceNow Jira
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.