Company: Cogent Innovations Pvt. Ltd.

Product: TouchPoint – Enterprise Visitor & Gate Pass Management Platform

Experience: 1–3 Years

Location: Chennai

Employment Type: Full-time

About the Role

We are looking for a proactive, well-organized and customer oriented Inside Sales & Lead Re-Engagement Executive to support the growth of our TouchPoint enterprise software business.

The primary responsibility of this role will be to reconnect with our existing database of prospects who had previously enquired about, evaluated or shown interest in TouchPoint but did not proceed with the purchase.

Many of these prospects may have postponed their requirements, changed decision makers, changed vendors, or may now have a fresh requirement. The candidate will be responsible for systematically reconnecting with these prospects, understanding their status, identifying genuine opportunities, and coordinating with the Sales team for demos and further engagement.

This is primarily a sales development, lead reactivation, and sales coordination role, rather than a pure field-sales position.

Key Responsibilities

1. Lead Re-Engagement

• Contact existing and old TouchPoint prospects through telephone, email and other approved communication channels.
• Reconnect with prospects who had previously enquired, evaluated or discussed TouchPoint.
• Identify new decision makers or contact persons where the previous contact has moved or changed roles.
• Introduce the latest TouchPoint platform, features, enhancements and capabilities.
• Understand whether the prospect has a current or upcoming requirement.
• Identify genuine interest and reactivate relevant opportunities.
• Pass qualified and interested prospects to the Sales team for further discussion and closure.

2. Lead Qualification

Understand and capture basic information such as

• Current requirement
• Modules required
• Number of locations/sites
• Existing solution/vendor
• Expected implementation timeline
• Key decision-makers and stakeholders
• Current status of the project
• Budget indication, wherever available
• Reason for not proceeding earlier, wherever known

3. Demo & Appointment Coordination

• Coordinate TouchPoint product demonstrations with prospects.
• Schedule meetings between prospects and the Sales/Presales team.
• Manage calendars and meeting appointments.
• Send meeting invitations and reminders.
• Follow up with prospects after demonstrations.
• Ensure qualified opportunities are properly handed over to the Sales team.

4. Prospect Follow-Up

• Conduct timely and professional follow-ups with prospects.
• Maintain a structured follow-up schedule.
• Follow up on quotations and proposals where required.
• Identify opportunities requiring intervention from the Sales team.
• Maintain a professional and non-aggressive communication approach.
• Ensure that no genuine opportunity is lost due to lack of follow-up.

5. Standard Quotation Support

• Prepare standard TouchPoint quotations using approved templates and pricing.
• Support quotations for clearly defined and standard requirements.
• Coordinate internally for quotation preparation wherever required.
• Follow up on standard quotations issued to prospects.

Note: Enterprise pricing, special commercial approvals, complex integrations, customized requirements and large/multi-location opportunities will remain under the responsibility of the senior Sales team.

6. CRM Management

• Maintain accurate lead and prospect information in the CRM.
• Update lead status, opportunity stage and contact details.
• Record call discussions and important customer information.
• Maintain next-action dates and follow-up schedules.
• Update demo, quotation and opportunity status.
• Ensure all assigned leads have a clear and updated status in the CRM.

7. Sales Support

• Assist the Sales team with meeting coordination, follow-ups and basic documentation.
• Support preparation of standard commercial proposals and quotations.
• Maintain sales trackers and reports.
• Provide regular updates on reactivated leads and opportunities.
• Assist the Sales team in keeping the overall prospect database active and updated.

Experience Required

Minimum: 1–3 years of relevant experience.

Candidates with experience in any of the following areas will be considered

• Inside Sales
• B2B Sales
• Tele-sales
• Lead Generation
• Sales Coordination
• SaaS / IT Product Sales
• Business Development Support
• Customer Relationship / Account Coordination

Experience in selling or supporting software/SaaS solutions to corporate customers will be an added advantage.

Skills Required

• Good spoken English
• Good Tamil communication
• Confident telephone communication
• Good interpersonal and customer-handling skills
• Strong follow-up discipline
• Good email-writing skills
• Basic Excel / Google Sheets knowledge
• Basic CRM knowledge
• Ability to organize and manage multiple follow-ups
• Ability to understand customer requirements and communicate them internally
• Positive, persistent and professional attitude

Additional Advantage:

• Ability to speak Hindi and/or Telugu will be an added advantage, particularly for communicating with prospects and customers across different regions of India.

Personal Attributes

The ideal candidate should be

• Confident and pleasant while speaking with customers
• Patient and professional during follow-ups
• Well-organized and detail-oriented
• Comfortable making outbound business calls
• Good at maintaining records and updating CRM
• Proactive in taking the next action
• Able to work independently with minimal supervision
• Comfortable working with a structured sales process
• Willing to learn and understand the TouchPoint product and its business applications

Key Performance Indicators

Performance will primarily be measured on

• Number of old prospects successfully reconnected
• Number of valid contacts re-established
• Number of qualified opportunities generated
• Number of demos/meetings scheduled
• Quality and consistency of follow-ups
• CRM data accuracy and completeness
• Number of opportunities successfully reactivated
• Reactivated opportunities progressing to the Sales team
• Standard quotations prepared and followed up
• Contribution to the overall TouchPoint sales pipeline

Role Boundaries

This position is not expected to independently negotiate large enterprise deals or close complex/customized software projects.

The primary objective of the role is to create a strong and systematic bridge between the existing TouchPoint prospect database and the Sales team:

Reconnect → Qualify → Create Interest → Schedule Demo → Follow Up → Update CRM → Handover to Sales

The candidate should be capable of independently managing the initial customer engagement and follow-up process, while escalating qualified opportunities and commercial discussions to the Sales team.

Interested candidate please share your updated resume to hrd@cogentmail.com

Job Type: Full-time

Pay: From ₹400,000.00 per year

Education

• Bachelor's (Preferred)

Work Location: In person