**Company:** Olive Ayurveda **Employment Type:** Full\-Time **Job Role:** Admission Coordinator **Location:** Ernakulam **Experience:** 1–3 years preferred **Department:** Patient Coordination / Admissions / Customer Support **About the Role:** Olive Ayurveda is looking for a responsible, organized, and patient\-friendly **Admission Coordinator** to join our team on a full\-time basis. The Admission Coordinator will be responsible for handling patient enquiries, coordinating admissions, managing leads in the lead management system, following up with prospective patients, and providing accurate information regarding consultations, treatments, medicines, IP admissions, courier status, and other services offered by Olive Ayurveda. The person in this role will be an important communication point between **patients, doctors, therapists, administration, pharmacy, and other internal departments**. The ideal candidate should have excellent communication skills, patience, a service\-oriented attitude, and the ability to manage multiple enquiries systematically. **Key Responsibilities1\. Lead Management \& Follow\-Up** * Manage and regularly update the **Lead Management System**. * Receive and respond to patient enquiries generated through phone calls, WhatsApp, social media, website, advertisements, and other sources. * Contact new leads promptly and understand their requirements. * Follow up with prospective patients regarding consultations, treatments, admissions, and other services. * Maintain accurate lead information, enquiry status, follow\-up details, and conversion status. * Ensure that no genuine enquiry is missed or left without appropriate follow\-up. * Coordinate with the concerned team members whenever a lead requires additional information. **2\. Patient Communication \& Support** * Communicate with patients and attendants in a polite, professional, and friendly manner. * Understand patient requirements and provide clear information regarding available services. * Answer routine patient queries and coordinate with the concerned department when medical clarification is required. * Assist patients in understanding the consultation and admission process. * Maintain proper communication with patients before, during, and after their visit/admission. * Handle patient enquiries with patience, empathy, confidentiality, and professionalism. **3\. Consultation Coordination** * Provide patients with accurate information regarding **consultation locations, consultation procedures, timings, booking procedures, and availability**. * Coordinate consultation appointments with the concerned doctor/team. * Follow up with patients regarding scheduled consultations. * Update consultation\-related information in the relevant system/register. * Coordinate with the concerned department if there are changes in consultation schedules or arrangements. **4\. IP Admission Coordination** * Coordinate enquiries related to **In\-Patient (IP) admissions**. * Explain the general admission procedure, requirements, available facilities, and other relevant information to patients. * Collect and record necessary patient information for admission coordination. * Coordinate with the concerned administration/reception/medical team regarding admission arrangements. * Follow up with patients who have expressed interest in IP admission. * Ensure smooth communication between the patient and the concerned departments. **5\. Medicine \& Courier Support** * Respond to patient enquiries regarding medicine orders and delivery. * Check and communicate **medicine courier/order status** to patients. * Coordinate with the pharmacy and dispatch team regarding pending or delayed orders. * Provide patients with available tracking or dispatch information. * Escalate delivery\-related issues to the concerned person and follow up until appropriate action is taken. * Maintain proper records of medicine\-related enquiries and follow\-ups. **6\. Olive Ayurveda Updates \& Information** * Keep yourself updated about the latest **treatments, packages, services, consultation arrangements, admission procedures, special offers, health programs, and other updates of Olive Ayurveda**. * Communicate relevant updates accurately to patients and prospective patients. * Ensure that outdated information is not communicated to patients. * Coordinate with management to obtain clarification whenever required. **7\. Internal Coordination** * Coordinate effectively with: * Doctors and Medical Team * Reception / Front Office * Pharmacy * Administration * Accounts * Therapy / Treatment Team * Marketing \& Lead Generation Team * Dispatch / Courier Team * Forward enquiries to the appropriate department when necessary. * Maintain proper communication and follow\-up until the patient's requirement is addressed. **8\. Reporting \& Documentation** * Maintain accurate records of leads, enquiries, follow\-ups, consultations, admissions, and other patient communications. * Update the lead management system on a daily basis. * Prepare or assist in preparing daily/weekly enquiry and admission reports. * Track lead follow\-ups and pending enquiries. * Report important issues, complaints, or unresolved patient requirements to the concerned reporting manager. * Maintain confidentiality of patient and organizational information. **Additional Responsibilities** The Admission Coordinator may also be required to: * Handle WhatsApp and telephone enquiries. * Coordinate online and offline appointment requests. * Follow up with patients who have not confirmed their consultation/admission. * Assist patients with basic information about Olive Ayurveda's services. * Coordinate special treatment/package enquiries. * Support patient registration and documentation processes. * Handle patient feedback and forward it to the appropriate authority. * Assist the management team in maintaining smooth patient communication. * Perform other related coordination responsibilities assigned by the reporting manager. **Required Skills** * Excellent **communication and interpersonal skills**. * Good spoken and written **English and Malayalam**. * Hindi or other Indian languages will be an added advantage. * Good telephone etiquette and professional communication. * Strong follow\-up skills. * Good organizational and time\-management skills. * Ability to handle multiple enquiries simultaneously. * Basic computer knowledge. * Ability to use **Google Sheets, Google Workspace, WhatsApp, email, and CRM/lead management systems**. * Good data\-entry and documentation skills. * Ability to learn new software and systems quickly. * Patient, polite, and service\-oriented approach. * Ability to work as part of a team. * Good problem\-solving and coordination skills. **Preferred Qualifications** * Bachelor's degree or equivalent qualification preferred. * Previous experience in **hospital, Ayurveda, healthcare, wellness, clinic, customer support, front office, admissions, tele\-calling, CRM, or patient coordination** will be an advantage. * Experience handling leads, patient enquiries, appointments, admissions, or customer support is preferred. * Freshers with excellent communication skills and a willingness to learn may also be considered. **Ideal Candidate** We are looking for someone who: * Enjoys communicating with people and helping patients. * Can patiently listen to patient concerns and provide appropriate assistance. * Takes ownership of enquiries and follows them through to completion. * Is comfortable working with computers and digital systems. * Can maintain accurate records without missing important details. * Can coordinate effectively with multiple departments. * Is punctual, disciplined, responsible, and professional. * Can maintain patient confidentiality. * Is willing to learn about Ayurveda services and Olive Ayurveda's processes. * Can work in a fast\-paced healthcare/service environment. **Performance Expectations** The selected candidate will be expected to: * Maintain timely lead follow\-ups. * Keep the lead management system updated accurately. * Ensure patient enquiries receive appropriate responses. * Coordinate consultations and admissions efficiently. * Provide accurate information to patients. * Maintain proper records and reports. * Escalate unresolved issues promptly. * Contribute to a positive patient experience. **Employment Details** **Position:** Admission Coordinator **Job Type:** Full\-Time **Experience:** 1–3 years preferred **Qualification:** Bachelor's degree preferred **Languages:** Malayalam \& English required; Hindi/other languages are an advantage **Salary:** ₹15000 \- 25000 per month, based on experience and skills **Work Location:** Pookattupady, Ernakulam **Working Hours:** 9\.00pm\-5\.30pm **Joining:** Immediate **How to Apply** Interested candidates can apply through Indeed with their updated resume. Candidates with relevant experience in healthcare, Ayurveda, hospital admissions, patient coordination, CRM, customer support, or lead management are encouraged to apply. **Olive Ayurveda** is looking for a dedicated team member who can help us provide patients with a smooth, professional, and supportive experience from their first enquiry through consultation, admission, treatment, and follow\-up. Pay: ₹15,000\.00 \- ₹25,000\.00 per month Work Location: In person