**freelancer/on\-demand backfill JD: Desktop Support Engineer L2 – Freelancer / On\-Demand Backfill Experience: 3–5 Years Engagement: Freelancer / On\-Demand / Backfill Work Type: Onsite Support – As \& When Required Location: Bengaluru, Karnataka Job Summary We are looking for experienced Desktop Support Engineer L2 freelancers who can provide onsite IT support on an on\-demand and backfill basis. Engineers may be required to attend sites for planned activities, engineer absence coverage, urgent support, or short\-term assignments. Key Responsibilities \- Provide L2 onsite support for desktops, laptops, printers, monitors, and peripherals. \- Troubleshoot Windows 10/11, hardware, software, and application issues. \- Troubleshoot basic LAN, Wi\-Fi, VPN, and connectivity issues. \- Handle IMAC, installation, replacement, and configuration activities. \- Support docking stations, monitors, USB devices, and other peripherals. \- Resolve incidents and service requests within agreed timelines. \- Maintain proper ticket updates and site activity reports. \- Coordinate with L3/remote teams for complex issues. \- Support backfill requirements during engineer absence or workload requirements. Required Skills \- 3–5 years of Desktop Support / IT Support experience. \- Strong Windows 10/11 troubleshooting skills. \- Good knowledge of desktop/laptop hardware and peripherals. \- Basic networking knowledge including LAN, Wi\-Fi, TCP/IP and VPN. \- Experience with Microsoft Office 365 and common business applications. \- Good communication and customer\-handling skills. \- Ability to work independently at client locations. \- Own basic IT support tools preferred. Engagement Requirements \- Freelancer / Vendor Engineers only. \- Availability for on\-demand dispatch and backfill activities. \- Engineers should be able to respond to short\-notice requirements where possible. \- Payment/engagement terms will be agreed based on each assignment. IT certifications are an advantage but not mandatory.** Pay: ₹1,500\.00 per day Work Location: In person