The Role We are hiring **20 E\-commerce Executives** to run our online business from end to end. You won't sit in one silo. You will be part of a team that covers the full lifecycle: bringing sellers and brands on board, getting orders to customers, keeping us legally compliant, looking after customers, and building our community on social media. Each executive will have a primary area of ownership (see below), will be cross\-trained in the others, and will rotate as the business needs. Key Responsibilities **1\. Seller \& Brand Onboarding (Sales)** * Identify, pitch to, and onboard brands, vendors and home\-based producers that fit Aadaten's values * Collect product documentation and ingredient lists, and coordinate Mother Filter™ verification before listing * Create and maintain product listings: titles, descriptions, images, pricing, inventory and category tagging (Jain, vegan, clean\-label and similar) * Track seller performance and grow repeat partnerships **2\. Logistics \& Fulfilment** * Manage order processing, dispatch, and coordination with courier and 3PL partners * Monitor delivery timelines, returns, RTOs and damaged\-shipment claims * Keep inventory accurate across warehouse, sellers and the website * Find ways to reduce shipping costs and delivery times **3\. Legal \& Compliance** * Make sure listings meet FSSAI, Legal Metrology and labelling requirements * Maintain seller agreements, KYC, GST details and vendor documentation * Coordinate with legal and finance on invoicing, TDS/TCS, refunds and consumer\-protection obligations * Flag non\-compliant products or claims before they go live **4\. Customer Experience: Queries \& Feedback** * Respond to customer queries across email, WhatsApp, phone, chat and marketplaces within the agreed turnaround times * Handle complaints, refunds and replacements with empathy and ownership * Collect, track and analyse reviews and feedback, and share the patterns with product and operations teams * Build FAQs and help content to cut down repeat queries **5\. Social Media \& Digital Marketing** * Plan and publish content across Instagram, Facebook, LinkedIn, YouTube and WhatsApp channels in line with Aadaten's brand guidelines * Run and support product launches, offers, festive campaigns (such as Paryushan and Diwali) and influencer collaborations * Engage with the community: reply to comments and DMs and turn conversations into sales * Track campaign and channel performance and report weekly **6\. Platform \& Marketplace Operations** * Manage our own website and marketplace storefronts such as Amazon, Flipkart, JioMart and quick\-commerce platforms * Run promotions, coupons and catalogue updates * Prepare daily, weekly and monthly reports on sales, traffic, conversion and operations Who We're Looking For * Graduate in any discipline (BBA, BMS, B.Com or Marketing preferred) * 0–4 years of experience in e\-commerce, D2C, retail, customer service or digital marketing (freshers with strong skills are welcome) * Strong written and spoken English, plus Hindi and Gujarati or Marathi * Comfortable with Excel or Google Sheets, e\-commerce dashboards and social media tools * Organised, detail\-oriented and good at managing several tasks at once * A service mindset: you care about getting it right for the customer * Familiarity with Jain dietary practices or conscious\-living values is a strong plus **Good to have:** experience with Shopify or WooCommerce, seller panels (Amazon, Flipkart), CRM or helpdesk tools, Canva, Meta Business Suite, or courier aggregator platforms such as Shiprocket. What We Offer * The chance to help build a purpose\-led brand from the ground up * Hands\-on exposure to every function of an e\-commerce business * A clear growth path to Team Lead and Category or Function Manager roles * A collaborative, values\-driven team culture * Competitive salary plus performance incentives Pay: ₹12,000\.00 \- ₹30,000\.00 per month Work Location: In person