Sr Administrator (Support \& Operations) Bengaluru, Karnataka **Job Summary** --------------- To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback. **Key Responsibilities** ------------------------ 1\. To adhere to quality standards, regulatory requirements and company policies. 2\. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical \& security issues. 3\. To work on value adding activities such Knowledge base update \& management, training freshers, coaching analyst. 4\. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations \& security posture. 5\. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.