People With Coffee Vending Experiences wil be Preffered What are the Key Deliverables in this role ? Financial Outcomes * Track the Engineers’ movement on daily basis and monitor their productivity. * Prioritize and allocate the service complaints and ensure 100% closure with 2 Hrs TAT. * Ensure 100% effective PM for all field working machines as per PM norms. * Keep control on the manpower cost per machine per annum (PM/BD) in\-line with the target * Control spares consumption cost per machine per annum in line with the target * Customer Service * Plan periodical maintenance based on the cuppage/ageing as recommended by OEM. * Execution of machine installations and disconnections as per the requirements of sales. * Visit Key customers and meet/connect with the admin /F\&Bs for their feedback on services \& corrective action * Field visit to check product quality and audit machines for PM effectiveness. * Provide technical support to key customers with flexibility in working Hrs. * Internal Processes * Break down Call Analysis \& Error Analysis – Implement the corrective action plan to reduce breakdown calls. * Assign refurbishment task to Service HUB Engineer on turn around all the machines for redeployment * Spares stock – Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares. * Ensure proper utilization of spares and accounting of spares consumption in system. * Innovation \& Learning * New Engineers recruitment, training (off\-site \& on\-site) based on IDT matrix \& improve their competency to achieve the FTR targets * Asset tracking \& Service quality Management \- Reconcile with FAR (Quarterly), track machine movement \& record the machine inward/outward \- Geo tag, app\-based tracking Pay: ₹1,800,000\.00 \- ₹2,400,000\.00 per year Benefits: * Cell phone reimbursement * Commuter assistance * Health insurance * Internet reimbursement * Leave encashment * Life insurance * Paid sick time * Provident Fund Education: * Bachelor's (Preferred) Work Location: In person