A Hyundai Service Case Manager acts as the primary liaison between vehicle owners, dealership service departments, and corporate support to resolve complex or escalated vehicle service concerns. * **Liaison \& Communication:** Communicate directly with customers regarding recurring or complex vehicle issues, repair timelines, and corporate decisions. * **Case Coordination:** Gather diagnostic data and repair history from dealership technicians and service advisors. * **Warranty \& Repair Authorization:** Coordinate with Hyundai's technical support and warranty divisions to authorize special repairs, parts replacements, or goodwill assistance. * **Process Tracking:** Document all interactions, monitor file progress, and ensure timely case closures in alignment with corporate customer satisfaction standards. * **Feedback Reporting:** Track common recurring mechanical or service issues to help corporate and dealership teams improve future service processes. Required Skills \& Qualifications * **Automotive Knowledge:** Strong understanding of vehicle components, mechanical systems, and diagnostic terminology. * **Communication \& Conflict Resolution:** Excellent verbal and written skills to de\-escalate frustrated clients and negotiate resolutions. * **Technical Literacy:** Familiarity with automotive diagnostic tools and corporate case management or tracking software. * **Education \& Experience:** Typically requires a relevant associate’s or bachelor’s degree paired with previous experience in customer service, automotive advising, or corporate client relations. Pay: ₹30,000\.00 \- ₹40,000\.00 per month Work Location: Remote