**About the Role** We are looking for a **Client Servicing Executive** to manage customer enquiries and support customers through their journey with MahattaArt. The role involves understanding customer requirements, explaining products and available options, following up on enquiries, coordinating with internal teams, and ensuring that customer queries are handled smoothly and efficiently. You will work across MahattaArt products such as **Wallpaper, Wall Art, Frames, Print\-to\-Frame, Collages and other wall décor products**. The role will also involve keeping track of **market trends, competitor offerings and pricing** so that the team remains informed about changing customer preferences and the competitive landscape. **What You Will Do** * Handle customer enquiries received through the website, WhatsApp, phone and other channels. * Understand customer requirements and provide the right product information. * Explain product options, sizes, materials, pricing and available customisation. * Assist customers with product\-related questions and basic product selection. * Follow up regularly on open and pending enquiries. * Coordinate with the Sales Executive when a customer is ready to move towards purchase. * Coordinate with Production and other internal teams for order\-related requirements. * Assist customers with queries related to measurements, customisation, delivery and installation. * Ensure customer queries are resolved or escalated to the appropriate team when required. * Maintain customer information, enquiry status and follow\-ups in the CRM. * Track open, closed and pending customer queries. * Record recurring customer issues and share feedback with the relevant internal teams. * Develop strong product knowledge across MahattaArt categories. * Research current trends in **wall décor, home décor and related product categories**. * Track competitor products, pricing, offers and positioning. * Compare competitor pricing with MahattaArt products and highlight significant differences. * Identify new products, styles, materials or customer preferences gaining popularity in the market. * Share relevant market and competitor insights with the Sales, Product and Marketing teams. **What We Are Looking For** **0–2 years of experience** in areas such as: * Client servicing * Customer servicing * Customer experience * E\-commerce * D2C brands * Online retail * Customer support * Retail customer handling * Sales support **Skills Required** * Good verbal communication * Good written and WhatsApp communication * Comfortable speaking with customers on the phone * Professional and patient customer handling * Strong follow\-up discipline * Good attention to detail * Ability to learn products quickly * Strong sense of ownership * Basic aesthetic sense * Comfortable using websites, CRM systems and digital tools * Comfortable conducting basic online research * Ability to compare products, prices and competitor offerings * Awareness of trends in home décor, interiors or lifestyle categories Pay: From ₹20,000\.00 per month Benefits: * Paid sick time * Provident Fund Work Location: In person