Industry

Automotive / Auto Components / Engineering Manufacturing

Key Responsibilities1. Sales & Marketing

• Support the overall Sales & Marketing activities and achievement of business targets.
• Develop and execute sales and marketing plans for assigned customers and territories.
• Identify potential customers, markets and business opportunities for business growth and expansion.
• Develop and maintain strong relationships with existing and prospective customers.
• Follow up with customers for new enquiries, business opportunities and order status.
• Prepare and maintain regular sales reports, customer reports and business development updates.
• Monitor sales performance against targets and highlight gaps to management.

2. Customer Relationship Management

• Act as a key contact for assigned customers and ensure effective customer relationship management.
• Understand customer requirements and communicate them to the concerned internal departments.
• Ensure customer requirements are met in terms of quality, quantity, cost and delivery.
• Handle customer queries, concerns and commercial requirements and coordinate with the relevant departments for timely resolution.
• Regularly follow up with customers to understand their requirements, future plans and business opportunities.
• Maintain updated customer records and communication history.

3. RFQ & Quotation Management

• Receive and review RFQs / enquiries from customers.
• Coordinate with Engineering, Costing, Production, Quality, Purchase and Finance teams for preparation of quotations.
• Ensure timely and accurate submission of RFQs and quotations.
• Coordinate feasibility review for new products and changed customer requirements.
• Follow up with customers regarding quotation status and commercial discussions.
• Maintain proper records of quotations, enquiries and business conversion status.

4. Pricing & Commercial Activities

• Coordinate new part pricing and price revision activities.
• Collect cost inputs from relevant departments and prepare commercial proposals.
• Support price negotiations with customers under the guidance of management.
• Monitor changes in customer pricing requirements and ensure timely communication to concerned departments.
• Maintain proper documentation of approved prices and commercial terms.

5. New Product Development

• Coordinate with Engineering and other concerned departments for New Product Development (NPD).
• Follow up on new part development, sample preparation and submission.
• Ensure samples are submitted to customers within the agreed timeline.
• Follow up for customer feedback, approval and necessary modifications.
• Ensure customer requirements and specifications are properly communicated to the concerned departments.
• Monitor the progress of new products from enquiry stage through customer approval and regular production.

6. Delivery & Order Management

• Coordinate with PPC, Production, Quality, Stores and Logistics to ensure timely delivery of customer requirements.
• Monitor customer schedules, purchase orders and delivery commitments.
• Follow up on pending orders and identify potential delivery delays.
• Escalate delivery-related issues to the concerned departments and management.
• Support effective planning and control of finished goods inventory based on customer requirements.
• Ensure customer delivery commitments are achieved.

7. Customer Scorecard & Performance Monitoring

• Monitor and review customer scorecards, ratings and performance reports.
• Track customer performance indicators such as:
• Quality
• Delivery
• Customer complaints
• Responsiveness
• Commercial performance
• Review customer portal updates and ensure required information is submitted within timelines.
• Communicate customer scorecard results and improvement requirements to respective HODs.
• Coordinate corrective actions for improvement of customer ratings and satisfaction.

8. Customer Complaints & Support

• Coordinate with Quality and other departments for timely resolution of customer complaints.
• Follow up on 8D / corrective action reports and ensure timely submission to customers.
• Monitor customer feedback and identify recurring issues.
• Ensure effective communication between the customer and internal teams until closure of the issue.

9. Business Development

• Identify and develop new customers and new business opportunities.
• Conduct market research to identify potential customers and business segments.
• Generate new enquiries and follow up for business opportunities.
• Support management in developing strategies for increasing sales and market share.
• Maintain a pipeline of prospective customers and monitor conversion status.
• Participate in customer meetings, business discussions and technical/commercial negotiations as required.

10. Management Reporting

• Prepare regular reports covering:
• Sales performance
• Customer enquiries
• RFQ status
• Quotation status
• New business development
• Customer complaints
• Customer scorecards
• Order status
• Delivery performance
• Provide timely updates to Senior Management regarding customer and business-related matters.
• Support management in decision-making by providing accurate customer and market information.

11. Quality & System Requirements

• Ensure compliance with applicable customer-specific requirements.
• Support implementation and maintenance of the organization's Quality Management System.
• Have working knowledge of ISO 9001:2015 and IATF 16949:2016 requirements.
• Support customer audits, assessments and other customer-related quality activities.
• Ensure effective implementation of 5S and continuous improvement activities within the area of responsibility.

Key Performance Indicators (KPIs)

• Achievement of Sales Targets
• New Customer / New Business Development
• RFQ Conversion Rate
• Quotation Submission within Customer Timeline
• New Part Development & Approval
• Customer Satisfaction
• Customer Scorecard Rating
• On-Time Delivery
• Customer Complaint Closure
• Price / Commercial Improvement
• Customer Retention
• Business Development Pipeline
• Response Time to Customer Requirements

Qualification

• Degree / B.E. / Equivalent qualification.
• MBA / PG qualification in Marketing, Sales or Business Management will be an added advantage.

Experience

• 10–15 years of relevant experience in Sales & Marketing, Business Development or Customer Relationship Management.
• Experience in Automotive / Auto Components / Engineering Manufacturing is preferred.
• Experience in handling OEM / Tier-1 customers will be an added advantage.

Required Skills & Competencies

• Good knowledge of Sales & Marketing and Business Development.
• Good understanding of RFQ, quotation, costing and pricing.
• Knowledge of New Product Development and feasibility review.
• Strong customer relationship and negotiation skills.
• Good understanding of customer requirements and delivery management.
• Knowledge of ISO 9001:2015 and IATF 16949:2016.
• Good analytical and problem-solving ability.
• Good coordination and follow-up skills.
• Strong communication and interpersonal skills.
• Good command of English – written and verbal.
• Proficiency in MS Office and ERP systems.
• Ability to work effectively with cross-functional teams.
• Willingness to travel for customer visits and business development activities, as required.
• Result-oriented and customer-focused approach.

Preferred Industry Exposure

Automotive / Auto Components / CNC Machining / Foundry / Engineering Manufacturing

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹90,000.00 per month

Benefits

• Leave encashment
• Provident Fund

Work Location: In person