Role - Assistant Branch Manager

Location - Ahmedabad

Address - Rentokil Initial Hygiene India Pvt Ltd.

H/09, Abhishek -2 Industrial Estate, New Soroc Mill Compound,
Civil Road, Near Asarwa Bridge Corner, Near Haripura Bus Stand,
Asarwa, Ahmedabad, Gujarat - 380016

Interested candidates please share your resume on: shrutis.kadam@rentokil-pci.com

About the Role:

• The Assistant Branch Manager will be responsible for actively seeking & understanding the P&L of the business and engaging/handling branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers.
• The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Lead team operations and manage the Profit & Loss (P&L) account for the assigned region.
• Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements.
• Build and maintain strong, long-term relationships with key business clients.
• Identify and engage large customers through data mining and referrals from existing accounts.
• Drive new business development with the team to acquire large and strategic accounts.
• Retain existing customers
• Ensure team follows all the Operational Business KPIs
• Ensure prompt resolution of customer issues and complaints to maximise satisfaction.
• Collaborate effectively with internal teams and external stakeholders.
• Analyse market and territory potential, monitor competitor offerings, and track sales performance.
• Drive collections and maintain control over Days Sales Outstanding (DSO).
• Train and coach team members to prepare them for future leadership roles.

Key Result Areas:

• Team management across sales, collections, service, and operations
• Customer service and complaint resolution
• Maintaining MIS/Reports
• Planning and strategising for new revenue generation opportunities
• Customer relationship management, sales, and business development

Competencies (Skills essential to the role) :

• Strong interpersonal and networking skills
• Sales & Operations Acumen
• Effective verbal and written communication
• Proven negotiation abilities
• Target-driven with a focus on achieving results
• Proficient in MS Office / G-Suite
• Coaching & Development