**\*Key Responsibilities\*** ​**Omnichannel Support**: Interact with customers daily via \[Email, Chat, Phone, and Social Media] to resolve inquiries. ​ **\*Problem Solving\*** : Diagnose and troubleshoot technical issues or account discrepancies with a "solution\-first" mindset. ​ **\*Product Expertise\*** : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs. ​ **\*Documentation\*** : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides. ​ **\*Feedback Loop\*** : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience. ​ **\*Performance Metrics\*** : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate. Candidates should have good communication skills to deal with US Customers to resolve their queries ....**also you will get a good incentives here apart from your salary..** **This is 5\.5 working days shift** **Office Timing \- 9\.30 to 6\.15** **Every Saturday will be half day** **Saturday \- Snacks \& Food available** **Location \- Paschim Vihar** Pay: ₹16,000\.00 \- ₹21,000\.00 per month Benefits: * Paid time off * Provident Fund Work Location: In person