Job Description
**Customer Support Executive \- International Voice Process**
This is a Work From Office role with an MNC. Freshers and experienced candidates can apply.
**Job Details:**
**Position:** Customer Support Executive
**Process:** International Voice Process
**Location:** Chandigarh
**Work Mode:** Work From Office Only
**Job Type:** Full\-time
**Salary:** ₹30,000 \- ₹33,000 per month
**Interview:** Walk\-in \& Virtual
**Shift:** Rotational Night Shift
**Week Off:** Rotational
**Qualification:** 12th Pass or above
**Experience:** Freshers \& Experienced
**Joining:** Immediate Joiners Preferred
**Cab Facility:** Available
**PF:** Available
The job involves handling calls from international customers.
You will speak with customers, understand their queries, provide the required information and help with their concerns.
**Good English communication is required for this role.** Candidates should be comfortable speaking in English and understanding customers over the phone.
**Responsibilities:**
* Handle customer calls for the international process.
* Understand customer queries and provide suitable solutions.
* Give correct information to customers.
* Handle customer concerns professionally.
* Maintain proper call quality and customer service standards.
* Follow the process guidelines and company policies.
* Complete assigned performance and quality targets.
**Eligibility:**
* 12th Pass or above.
* Freshers can apply.
* Previous experience in customer support, BPO or voice process is also considered.
* Good spoken English and listening skills.
* Comfortable with rotational night shifts.
* Comfortable with rotational week offs.
* Immediate joiners will be preferred.
* Candidate should be willing to work from office in **Chandigarh**.
Interview Process: There will be 3 rounds:
**1\. HR Round**
Basic profile discussion and communication check.
**2\. Operations Manager Round**
Discussion related to the role and customer handling.
**3\. Assessment Round**
Process\-related assessment.
Candidates clearing all three rounds will be taken forward for joining.
**Benefits:**
* Salary: **₹30,000 \- ₹33,000 per month**
* Cab facility
* PF
* MNC environment
* International customer process
**Important:** English communication will be checked during the interview and is a key requirement for this position.
Freshers and experienced candidates can apply.
Pay: ₹30,000\.00 \- ₹33,000\.00 per month
Benefits:
* Provident Fund
Education:
* Higher Secondary(12th Pass) (Required)
Language:
* English (Required)
Shift availability:
* Night Shift (Required)
Work Location: In person