\*International \- Voice Customer Support\*
\*Designation:\* Associate Customer Support / Senior Associate Customer Support
\*Band / Grade:\* U1 / U2
\*Job Location:\* Bangalore, Electronic City
\*Process:\* CSA Voice Support
\*Employment Type:\* Full\-time / Permanent \| Work from Office
\*Eligibility:\* Undergraduates and graduates may apply.
\*Experience:\*
Freshers to less than 24 months \- U1
More than 24 months \- U2
(Only voice experience to be considered 100% and Non Voice / Backend etc will have 50% weightage)
\*Required Skills:\*
Excellent voice communication, customer\-handling and problem\-solving skills
Basic computer proficiency and working knowledge of MS Office
Typing speed of at least 20 WPM with 80% accuracy
\*Transport:\* Two\-way transportation will be provided.
\*Key Responsibilities:\*
\- Respond to inbound customer enquiries using cloud\-based tools to review accounts, research policies and provide effective solutions
\- Deliver timely, accurate and professional customer service; document contact topics and actions in tools
\- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards
\*Interview Process:\* HR screening, typing test, SVAR assessment (minimum score 60\), Operations round, and HR / offer discussion
\*Drop CV at 9412858585\*
Pay: ₹300,000\.00 \- ₹500,000\.00 per year
Work Location: In person