**Position:** QSR Trainer **Department:** Operations / Training **Location:** Goa **Experience:** 2–5 years in QSR / Café / Restaurant / Hospitality Operations **Role Objective** To train, coach and develop outlet teams to consistently deliver excellent customer service, product quality, hygiene, speed and adherence to company SOPs across all QSR outlets. **Key Responsibilities** * Conduct induction and on\-the\-job training for new and existing crew. * Train teams on **SOPs, menu/product knowledge, food preparation, portion control and presentation**. * Train employees on **customer service, order taking, POS, billing, cash handling and upselling**. * Ensure compliance with **food safety, hygiene, grooming and cleanliness standards**. * Conduct practical assessments and certify employees on key operational skills. * Visit outlets regularly to identify **training and performance gaps**. * Conduct refresher training and corrective coaching wherever required. * Support implementation of new products, processes and SOPs. * Work closely with Café Managers and Operations to improve **speed of service, order accuracy and customer experience**. * Support operational audits and ensure corrective actions are implemented. * Maintain training attendance, assessment records, skill matrices and monthly training reports. * Assist in training teams for **new outlet openings**. **Candidate Profile** * 2–5 years of hands\-on experience in QSR, café, restaurant or hospitality operations. * Prior experience as a **QSR Trainer, Café Manager, Restaurant Supervisor, Operations Executive or similar role** preferred. * Strong practical understanding of QSR operations and SOP implementation. * Excellent communication, coaching and interpersonal skills. * Comfortable conducting **on\-floor, hands\-on training**, not just classroom sessions. * Good knowledge of food safety, hygiene and customer service standards. * Ability to identify performance gaps and coach employees effectively. * Basic MS Office / Google Workspace and reporting skills. * Willingness to travel between outlets. * Energetic, disciplined, proactive and comfortable working in a fast\-paced environment. **Key Performance Indicators** * Training completion and certification * SOP compliance * Improvement in outlet audit scores * Service speed and order accuracy * Customer service standards * Reduction in recurring operational errors * New\-joiner training effectiveness * Employee skill and competency improvement **Ideal Candidate:** Someone who can **train, demonstrate, coach, observe and correct** employees on the floor—and ensure that training actually translates into better outlet performance. Pay: ₹30,000\.00 \- ₹50,000\.00 per month Benefits: * Provident Fund Work Location: In person