* Customer Payment Follow\-up * Track **customer payment schedules** as per project milestones or AMC contracts. Customer Issue Handling (System Problems) * Receive and log **customer complaints related to solar system issues** such as low generation, inverter errors, monitoring issues, or system faults. * Create **service tickets in CRM** and assign them to the technical/O\&M team. * Coordinate with field engineers for **site visits and issue resolution**. * Follow up internally to ensure **timely closure of complaints**. * Update customers on **status and expected resolution timelines**. CRM \& Documentation * Maintain updated **customer records, contracts, invoices, and service history**. * Track **AMC payments and renewals**. * Maintain records of **service tickets, complaints, and resolutions**. Reporting * Prepare reports on: * **Pending payments and collections** * **Customer complaints and service status** * **AMC renewal tracking** * Share regular updates with **management and finance teams**. * Follow up with customers via **calls, emails, and messages** for pending payments. * Maintain accurate records of **invoices, payments received, and outstanding dues** in the CRM system. * Coordinate with the **finance/accounts team** to reconcile payments and update customer ledgers. * Send **payment reminders, invoices, and payment confirmations** to customers. * Support the sales and accounts team in **closing pending dues**. Job Types: Full\-time, Permanent Pay: ₹20,000\.00 \- ₹32,000\.00 per month Work Location: In person